A mission is not simply a description of an organization by an external party, but an expression, made by its leaders, of their desires and intent for the organization. The goal is to communicate the organisation's purpose and direction inside & outside.

A vision statement provides direction, it sets a course toward a future that tells the people in that organization what the group believes, how to behave, and what kinds of decisions to make without explicitly doing so.

A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a particular customer or customers.